Privacy Policy

Last Updated: Oct 2025

Welcome to HOMEDOC.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health-related information when you use our website https://homedoc.in, contact our team, or use our doctor-on-call and elder care services.

By using our services, you agree to the terms of this Privacy Policy.

1. About HOMEDOC

At HOMEDOC, our motto is to:

  1. Provide the best and most qualified elderly care at your home by connecting you with doctors and caretakers who treat the elderly as their own family.
  2. Bring back the concept of the family doctor, making healthcare more personal and accessible — whether at your home, office, or hotel across Gurgaon, Delhi NCR, and Chandigarh.

2. Information We Collect

We may collect and process the following types of information to deliver our services effectively:

a. Personal Information:

  • Full name, age, gender
  • Contact details (phone number, email address, address)
  • Identification details (if required for booking or verification)

b. Health Information:

  • Medical history, current health conditions, prescriptions, or reports shared during consultations or home visits
  • Notes or observations recorded by our doctors or caretakers (with consent)

c. Technical & Usage Data:

  • IP address, browser type, operating system
  • Information on how you use our website (pages visited, session duration, etc.)

3. How We Use Your Information

We use your information for the following purposes:

  • To schedule and provide home doctor visits and elder care services
  • To maintain accurate health records (with consent)
  • To personalize healthcare recommendations and follow-ups
  • To respond to inquiries, feedback, and customer support requests
  • To send service confirmations, reminders, and updates
  • To comply with applicable healthcare and data protection laws

We only collect and use the information necessary for providing quality healthcare and ensuring your comfort and safety.

4. How We Share Your Information

We respect your privacy and share your data only when necessary:

  • With doctors, caretakers, or healthcare partners assigned to your case
  • With authorized service providers for administrative, technical, or billing purposes
  • With government or legal authorities when required by applicable laws

We do not sell, rent, or share your personal data for marketing or promotional purposes.

5. Data Protection & Security

We use appropriate security measures to protect your personal and medical information against unauthorized access, loss, misuse, or disclosure.
While we take all necessary precautions, please note that no digital transmission or storage system is completely secure.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

  • Enhance user experience
  • Understand visitor behavior and website performance
  • Provide relevant information and service updates

You may choose to disable cookies through your browser settings, though some features may not function properly as a result.

7. Your Rights

You have the right to:

  • Access, correct, or request deletion of your personal information
  • Withdraw consent to data processing at any time
  • Request details about how your data is being used or shared

To exercise these rights, please contact us at homedocd@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites or resources. HOMEDOC is not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

Our services are designed primarily for adult and elderly care. We do not knowingly collect personal information from children under the age of 18.

10. Policy Updates

HOMEDOC reserves the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:

HOMEDOC (Doctor on Call / Elder Care)
📞 Phone: +91 88514 32687
📧 Email: homedocd@gmail.com
🌐 Website: https://homedoc.in